From the 28th January, as part of an extended pilot scheme, residents of Nottingham will be subject to Voice Risk Analysis when telephoning to make a claim for Job Seekers' Allowance.
Voice Risk Analysis (VRA) software analyses a person's 'normal' voice and flags up changes in frequency and tone characteristics which may mean the person is lying. The DWP has helped to fund a series of local pilot schemes to study the effectiveness of the technology in reducing so-called "benefit fraud" (which pales into insignificance when compared with tax evasion by the rich). Even amongst those who worry about such things, there is skepticism about this usefulness of this technology as an anti-fraud tool. Mainstream critics say that savings do not necessarily mean the software is accurately pinpointing fraudsters, arguing that genuine claimants may also be deterred from claiming when entitled to benefits.
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